Effective Date: 07/14/2026

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Ruckus Instruments respects your privacy and is committed to protecting your personal information.

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This Privacy Notice explains how we collect, use, disclose, and safeguard your personal information when you visit our website, purchase our products, create an account, contact us, or otherwise interact with our services (collectively, the "Services").

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By using our Services, you acknowledge that you have read this Privacy Notice.

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1. INFORMATION WE COLLECT

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Depending on how you interact with us, we may collect the following categories of personal information.

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Information You Provide

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You may provide information including:

• Name.

• Email address.

• Billing address.

• Country or region.

• Account login credentials.

• Customer support communications.

• Information you voluntarily submit through forms or surveys.

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Information Collected Automatically

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When you visit our website, certain information may be collected automatically, including:

• IP address.

• Browser type and version.

• Device information.

• Operating system.

• Language preferences.

• Referral URLs.

• Pages viewed.

• Date and time of access.

• Download activity.

• Cookies and similar technologies.

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Payment Information

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We use Paddle.com Market Limited and its affiliated companies ("Paddle") as our Merchant of Record for purchases made through our website.

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Paddle processes payments, manages applicable taxes, performs fraud prevention and verification, and maintains transaction records required by law.

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Payment card information is collected and stored directly by Paddle. We do not receive or store your complete payment card details.

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We receive information from Paddle that is necessary to:

• Confirm successful purchases.

• Deliver digital products.

• Provide customer support.

• Manage customer accounts.

• Process refunds where applicable.

• Maintain financial and business records.

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Paddle processes personal information in accordance with its own Privacy Policy.

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2. HOW WE USE YOUR INFORMATION

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We may use your personal information to:

• Process and fulfill orders.

• Deliver digital downloads.

• Create and manage customer accounts.

• Verify purchases.

• Prevent fraud and unauthorized transactions.

• Respond to customer inquiries.

• Provide technical support.

• Send transactional communications relating to purchases or your account.

• Improve our products and website.

• Analyze website usage.

• Comply with legal obligations.

• Enforce our Terms of Service and End User License Agreement (EULA).

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Where required by law, we will obtain your consent before sending marketing communications.

You may unsubscribe at any time using the link provided in our marketing emails.

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3. COOKIES AND SIMILAR TECHNOLOGIES

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Our website uses cookies and similar technologies to:

• Enable essential website functionality.

• Keep you signed in where applicable.

• Remember your preferences.

• Improve website performance.

• Analyze visitor traffic.

• Protect against fraud and abuse.

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Where required by applicable law, we will obtain your consent before using non-essential cookies.

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You can control cookies through your browser settings.

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Disabling certain cookies may affect website functionality.

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4. HOW WE SHARE YOUR INFORMATION

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We do not sell your personal information.

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We may share personal information with trusted third parties that help us operate our business, including:

• Paddle, which acts as Merchant of Record for payment processing, tax collection, fraud prevention, and transaction management.

• Wix, which hosts our website and provides related website infrastructure and security services.

• Email service providers.

• Cloud storage providers.

• Customer support platforms.

• Analytics providers.

• Security and fraud prevention providers.

• Professional advisers, including accountants, auditors, and legal counsel.

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We may also disclose personal information where required by law, in response to lawful requests by public authorities, to protect our legal rights, or in connection with a merger, acquisition, financing, or sale of business assets.

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5. INTERNATIONAL TRANSFERS

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Your personal information may be transferred to and processed in countries other than the country in which you reside.

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Where required by applicable law, we will implement appropriate safeguards for international data transfers, including Standard Contractual Clauses or other legally recognized transfer mechanisms.

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6. DATA RETENTION

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We retain personal information only for as long as reasonably necessary to:

• Fulfill orders.

• Provide customer support.

• Maintain customer accounts.

• Comply with tax, accounting, and legal obligations.

• Resolve disputes.

• Enforce our agreements.

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Retention periods vary depending on the type of information and applicable legal requirements.

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7. YOUR PRIVACY RIGHTS

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Depending on your location, you may have the right to:

• Access your personal information.

• Correct inaccurate personal information.

• Request deletion of your personal information.

• Restrict certain processing activities.

• Object to certain processing.

• Receive your personal information in a portable format.

• Withdraw consent where processing is based on consent.

• Lodge a complaint with your local data protection authority.

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To exercise these rights, please contact us using the information provided below.

We may request additional information to verify your identity before responding to your request.

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8. CALIFORNIA PRIVACY RIGHTS

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If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), including the right to:

• Know what personal information we collect and disclose.

• Request deletion of certain personal information.

• Request correction of inaccurate personal information.

• Obtain a portable copy of certain personal information.

• Be free from unlawful discrimination for exercising your privacy rights.

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We do not sell personal information or share personal information for cross-context behavioral advertising as those terms are defined under California law.

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9. CHILDREN'S PRIVACY

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Our Services are not directed to children under the age of 13, or any higher minimum age required by applicable law.

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We do not knowingly collect personal information from children.

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If we learn that we have collected such information in violation of applicable law, we will take reasonable steps to delete it.

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10. SECURITY

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We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

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However, no method of transmitting or storing information electronically is completely secure, and we cannot guarantee absolute security.

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11. THIRD-PARTY SERVICES

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Our website and Services rely on third-party providers.

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Wix

Our website is hosted by Wix, which may process technical information such as IP addresses, browser information, cookies, server logs, and other usage data to provide hosting, security, website functionality, and performance monitoring.

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Paddle

Purchases are processed by Paddle as Merchant of Record.

Paddle independently processes personal information as necessary to:

• Process payments.

• Verify transactions.

• Prevent fraud.

• Calculate and collect applicable taxes.

• Comply with financial, tax, and regulatory obligations.

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For more information about Paddle's privacy practices, please consult Paddle's Privacy Policy.

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We encourage you to review the privacy policies of any third-party services you interact with through our website.

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12. CHANGES TO THIS PRIVACY NOTICE​

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We may update this Privacy Notice from time to time.

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Any changes will be posted on this page with an updated Effective Date.

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Continued use of our Services following the effective date of any changes constitutes acceptance of the revised Privacy Notice where permitted by law.

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13. CONTACT US

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If you have questions about this Privacy Notice or wish to exercise your privacy rights, please contact us:

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Ruckus Instruments LLC

Email: support@ruckusinstruments.com

Website: ruckusinstruments.com

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14. ADDITIONAL INFORMATION FOR THE EUROPEAN ECONOMIC AREA (EEA), UNITED KINGDOM, AND SWITZERLAND

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Data Controller

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For personal information relating to customer accounts, digital product delivery, customer support, marketing communications, and operation of our business, [Company Name] is the data controller.

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Paddle acts as an independent data controller for certain personal information processed in connection with payment processing, fraud prevention, tax compliance, financial recordkeeping, and other legal obligations arising from its role as Merchant of Record.

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Legal Bases for Processing

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Where the GDPR, UK GDPR, or similar laws apply, we process personal information on one or more of the following legal bases:

• Performance of a contract.

• Compliance with legal obligations.

• Our legitimate interests, including operating and securing our business, preventing fraud, improving our Services, and responding to customer inquiries.

• Your consent, where required, including for marketing communications and non-essential cookies.

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Marketing

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Where consent is required for marketing, you may withdraw that consent at any time by using the unsubscribe link in our emails or by contacting us.

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Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

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Complaints

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If you believe your personal information has been processed in violation of applicable law, you have the right to lodge a complaint with your local data protection authority or supervisory authority.